Shipping & Returns

 DELIVERY INFORMATION

Orders received Monday to Friday before 1pm will be dispatched the same day for delivery the next working day. Shipping charges and methods are calculated at the checkout based on order value and shipping location. By default, charges start at £5.95 and all standard shipping methods are FREE over £75 order value.”

Deliveries will be between the hours of 9am and 8pm Monday to Friday and will require a signature as proof of delivery. Orders placed on a Friday after 1pm will be delivered on the following Tuesday or the Wednesday in cases of bank holidays.

• UK Mainland:

FREE next working day delivery on orders over £75 placed by 1pm. Applicable for orders placed Monday to Friday, except bank holidays. 

Shipping is £5.95 for orders under £75.

• UK Offshore (Northern Ireland, Channel Islands, Isle of Man, Scottish Highlands and Islands, Scilly Isles):

Shipping is FREE on orders over £75, delivery within 2-3 working days. 

Shipping is £5.95 for orders under £75, delivery within 2-3 working days.

• EU Countries:

Not currently shipping to EU countries. Please email customer.service@appliednutrition.uk for information.

To open trade accounts, please email sales@appliednutrition.uk 

• None EU/International: 

Not currently shipping Internationally. Please email customer.service@appliednutrition.uk for information.

To open trade accounts, please email sales@appliednutrition.uk

DELIVERY TRACKING

All orders will be dispatched using courier DPD with each order having their own unique tracking identification number which will allow the customer to locate their delivery at any stage.

Please make sure correspondent information that you provide is correct [email/mobile number] as this is what will be used to update you throughout the delivery stage by ourselves and our courier.

RETURNS & REFUND POLICY

We strive to keep our returns policy as simple and straightforward as possible. You have 14 days from the date of receiving your item to initiate a return with our Customer Care Team.

We will not accept the return of products that have been purchased via eBay, Amazon or other online or instore retailers. Please get in touch with the seller to proceed with the return/refund in this case.

If you changed your mind:

We accept returns, provided they meet all the following criteria:

• The products were bought from www.appliednutrition.uk
• The return is initiated within 14 days of receiving your items.
• All products must be in a perfect resalable condition.
• The products must be clean, undamaged, unused, unopened, and complete in the original packaging.
• Clothing Range: needs to be returned in pristine condition, unwashed, unworn, with tags still attached and in the original packaging (clear bag).
• Free items that came with your product also must be returned to qualify for a full refund. If not returned, they will be deducted from the refund amount.

How to return a product within 14 days:

Please ensure your return follows the above criteria. If so, please advise our Customer Service Team about your return by email customer.service@appliednutrition.uk or phone 0300 303 5344.

Please return your parcel via a trustworthy courier service to: Applied Nutrition, Unit 2, Acornfield Road, Knowsley, L33 7UG. Please include the following information on a neatly handwritten or printed paper inside the parcel: order number, full name, address, phone number and e-mail address.

The above steps are necessary to ensure your return will be associated with your order and account. Once we have received your returned parcel and checked that the products are in good order, and providing that the criteria has been followed, we will issue the refund. Please allow up to 10 business days for your refund to reach your account. If any omissions have been made this time frame may be extended.

Order Issues:

All orders are treated with the greatest care during the picking and packing process. Our Distribution Team verifies that the products packed are correct, in good condition, and complete. However, accidents and errors may still occur. If you are experiencing an order issue, please contact our Customer Service Team (customer.service@appliednutrition.uk) they will do everything they can to correct the matter.

Product Exchanges: 

Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund.